Proctoring

Remote Proctored Exam Violations and Consequences

Miss Ai
13 Jun, 2024

Remote Proctored Exam Violations and Consequences

The following violations/behaviors are considered Major offenses and will end your exam immediately, with no refund allowed under any circumstance. In this case, you may re-register for the CPAN or CAPA exam in a subsequent testing window, but the exam must be taken at a PSI Test Center:

Browsing local computer

Browsing other websites

Copying exam content on paper or the computer

Copying and pasting content from the exam and saving it to the computer

Covering the camera

Inappropriate or questionable behavior (such as looking away from the computer screen)

Inappropriate materials in view of the desktop

Presence or use of a handheld calculator

Using a computer calculator other than the one provided through the exam

Leaving the room/view of the camera without an approved accommodation*

Opening Instant Messaging

Opening a computer notepad

Opening any other computer application

Using a Smartwatch

Screen recording of exam content

Someone else in the room or speaking to someone else in the room during the exam; the candidate asks for help from them

Taking pictures or video of the screen

Using another computer

Using a mobile device or telephone

Using reference materials – NO reference materials allowed anywhere in the room

Failure to comply with proctor requests and/or instructions

Noisy environment, public locations, or dark room

No ID provided or Expired ID provided

ID does not match the name on the reservation

ID does not match the candidate/Photo ID unable to be verified by the proctor

Improper/Invalid/No Photo ID

Inadequate exam environment (such as reference materials or Smartphone present)

Candidate fails to perform room scan

Inability to log in on testing day/failed to complete compatibility testing prior to the exam)

Late or fail to take the exam at the scheduled time (no show)

Minor Offenses

The following violations/behaviors are considered Minor offenses and will result in your proctor issuing you a warning. If a second violation occurs for the same behavior, your exam will be ended immediately with no refund allowed under any circumstance. In this case, you may re-register for the CPAN or CAPA exam in a subsequent testing window, but the exam must be taken at a PSI Test Center:

Another computer is visible in the testing area, but not in use

Mobile device present, not in use

A smartwatch is present, but not in use

TV is present and visible in the testing area

The candidate is using abusive language out loud or in the chat

Chewing gum, eating, or drinking*

Candidate changes space during the exam

Radio visible in the testing area

*Note that if you medically require food, drink, or a break during the three-hour exam, you must request special accommodation for this before your scheduled exam appointment by filling out this form to request an accommodation. After filling out the form, you can email or call the PSI

The following violations/behaviors are considered Minor offenses and will result in your proctor issuing you a warning. If a third violation occurs for the same behavior, your exam will be ended immediately with no refund allowed under any circumstance:

Headset or earbuds visible in the testing center

Reading the questions aloud or speaking aloud

Improper placement of the webcam so that it does not provide ideal viewing for the proctor

Lighting is inadequate or too strong for the proctor to see

The candidate is looking somewhere else or not focusing their eyes on the screen

The candidate’s internet service is temporarily interrupted

The candidate moves temporarily out of sight of the webcam/proctor view

The candidate experiences a system error

The following violation/behavior is considered a Minor offense and will result in your proctor issuing you a warning. If a fourth violation occurs for the same behavior, your exam will be ended immediately with no refund allowed under any circumstance. In this case, you may re-register for the CPAN or CAPA exam in a subsequent window but the exam must be taken at a PSI Test Center:

Candidate tapping feet or fingers (unrelated to keyboard typing)

Please note the following conditions that would end the exam and result in changes to exam modality and/or additional fees:

Inclement weather disrupts Wifi/electricity and the candidate cannot restore access; loss of internet connection.

If the candidate is less than 15 minutes into the exam, the candidate MAY be able to reschedule and re-test in the current window at either a PSI Test Center or online OR the candidate may choose to re-register in the next exam window with no additional fee.**

If the candidate is more than 15 minutes into the exam, you MUST re-test in the next exam window at either a PSI Test Center or online with no additional registration fee.**

**Note that ABPANC and PSI reserve the right to verify and make the determination regarding loss of internet connectivity, time spent on the exam when the internet is lost, and ultimate adjudication.

Failure to cancel or reschedule an exam no later than 48 hours prior to the scheduled appointment time

In this case, the exam is canceled, and the candidate must re-register and pay a new registration fee; no refund is provided.

Failure to schedule an exam appointment time

Candidate must re-register and pay a new registration fee; no refund is provided.